1 reviews | Active since Jul 2017
Shocking service and dirty accommodation
We had a bad experience at Makiti where we were locked out of our room, which we had paid for in full beforehand. Instead of accepting fault and refunding us, Makiti denied us a full refund and blamed us for the occurrence, claiming to have evidence that we were somehow in the wrong, yet they were unable to produce this evidence and ignored everything we presented showing that they were in fact at fault. Luckily we had family in the farmhouse who we spent the night with, but the quality of the rooms were shocking. The house was dirty and the bed we had to sleep on was broken. If you want my opinion, save yourself the trouble and avoid this place all together.
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .