Poor service and unaccommadating

We had our wedding at Makiti on 9 September 2018. Upon arrival to check in to our rooms Mady helped us, she has zero interpersonal s****s and treated us with dismay and did not make us feel welcome. The rooms are small,lighting is a problem, many of my guests experienced plumbing issues and you have to 'babysit' the staff if you want your room to be cleaned! One of my guests witnessed Mady loose it with one of the staff members! How unprofessional! The wedding When you go view the venue everyone is SO friendly and promise you the world, but as soon as they have your money they think that they are doing you a favour! I paid additional costs for certain things to be done on the day of the wedding like tying ribbon around the napkins and around the tie backs, I paid for 6pew stands and instructed them on where I want them. On the day my friends had to tie the ribbon and had to beg the staff at Makiti to do it, they simply said it's not in their job description (they eventually did the napkins after the begging however they never tied the tie backs simply just knotted them to the chair.) After sending them a long email after the wedding The manager simply said there was not enough ribbon, which was a LIE we made sure to pack enough ribbon! The fishbowls we paid extra for on the tables had no water in it, candles was simply just dumped inside of it. Some of the glasses on the tables were dirty. My friends had to ask them to clean the red carpet in the chapel, after saying they do not have a vacuum it eventually got cleaned. In the contract they state clearly that they cook enough food for my guests to have seconds, however nowhere is stated that their staff members will eat from the same food Paid for by ME. The so called 'Greek' salad was dull and boring and nothing Greek about it, simply lettuce and peppers thrown into a big bowl. The presentation of the desert lacked creativity, the ice cream was simply heaped into a big stainless steel bowl. I ordered additional sweet tartlets, not everything was packed out and some of my guests saw some of Makiti staff taking of both my additional food and tartlets. General The venue is not accommodating and act as if they are doing you a favour forgetting you are a paying customer just like other people. I received my breakage deposit however they did not refund me for the things mentioned above which was not done (ribbon that had to be tied and the 2 extra pew stands paid for by me). I am very disappointed by their service and feel they did not deliver a service as they promised!