Makiti wedding venue statement

<p>At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .</p> <p> </p> <p>Hence after stating all of this we do work with people that are not perfect and can make mistakes. Although we aim for perfection we are all human and therefore no one is perfect. It is very difficult for Makiti’s personnel to take responsibility for everyone’s belongings as there are a lot of guests that attend the functions. People need to take care of their personal belongings as in any other public place. We supply the necessary gift table that is set close to the main table, as well as a money box that can be locked. The couples sometimes choose not to make use of what we provide, and they remain responsible to take care of their gifts and belongings. We do advise our clients to allocate a responsible person to take care of their gifts and belongings. This always remains their responsibility even if they use our moneybox. . Please note that we try our utmost best to sort out any problems, and we are very approachable, but people can sometimes become very unreasonable. We will not hesitate to take legal action against anyone that causes damage to Makiti’s name in any way. This is not a threat, but a friendly warning.</p>