1 reviews | Active since Jul 2011
Dreadful service from your restaurant
Yesterday I visited your restaurant with my family as we had been cycling in the Cradle & I had promised my sons a waffle after their cycle which is something that we have done regularly in the past. We received such dreadful service from Megan & Hilton that I will not be back which is unfortunate as you have a really great venue & your quality of food is fantastic. We sat outside & after about 10-15 mins of no-one serving us I eventually got up to find a waiter - unfortunately I was handed over to Hilton. I ordered a few drinks & 2 waffles but after more than 30 mins of waiting I eventually cancelled my order, paid for my drinks & left. Megan & Hilton kept telling us that they were really busy and struggling to keep up with orders - strange then that a table next to us who sat down after us got served a full lunch - remember that we had only ordered 2 waffles. At the time of my ordeal your restaurant was not even one third occupied inside - most of your patrons were seated outside but this did look like a restaurant that was over-crowded. I hope you manage to refer this to the staff concerned as I believe with their attitude you are not going to be attracting customers.
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .