1 reviews | Active since Sept 2016
Clothing ****** by staff at accommodation
<p>We recently stayed at Makiti after my friends wedding and came back to the room to find that the clothing I left in my room after checking in had been ****** by a member of staff. After notifying the management I eventually had to call the police as they were not doing anything about the matter. I still have not heard back from them more than a month later and was told on the day of the incident that they could not reimburse me for the loss as they couldn't trust what I had listed as ****** or the value of the items. Great venue for a wedding but avoid at all costs as a stay over. There are much nicer accommodation options close by.</p>
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service .