1 reviews | Active since Jun 2016
Absolutely mortified with our goods being ******
<p>We got married at Makiti on the 4th June 2016..... We where promised the sun and the moon and the stars.....</p> <p>"Peace of mind" they called it.</p> <p> </p> <p>Everything was great!! BUT the wedding Coordinator that was assigned to our wedding for the evening just did not do her job AT ALL!!!! </p> <p> </p> <p>They should have been accompanied by my mother and mother in law to the honeymoon suite to put fresh champainge and snacks... They went in there alone aying they were partying to hard ( They dont even drink)</p> <p> </p> <p>She was supposed to have reminded them to move the gifts and envelopes filled with cash to the suite - She never did. When you are part of the wedding ( Bride , Groom, Mother, Father etc) you simply do not think of these things.</p> <p> </p> <p>Needless to say more we only received 4 envelopes and the rest were ******. We had 77 guests what can all verify that the staff where around that table the entire evening!!!!</p> <p> </p> <p>The tables where cleared at 10pm instead of at 12pm like agreed ( taking in consideration we paid an extra fee for a hour overtime)</p> <p>27 of my guests did not receive their gifts because the where removed from the tables and put on the same table that the gifts where on... I mean what the hell who gave you the right to do that! </p> <p>I had my own custom made table names that also disapeared I received 3 of the 10????</p> <p> </p> <p>You have cost us thousands of rands that we have lost because of poor servce delivery and lack of Competence. </p> <p> </p> <p>I wrote them an email : UP TO DATE NO REPLY</p> <p> </p> <p>Dear Makiti Team,</p> <p> </p> <p>Firstly I would like to thank you for hosting our wedding at the sunset Venue on 4th June.</p> <p> </p> <p>However, as per my 3 telecoms with the “ Manager” yet we have still not received any feedback / call or even apology!</p> <p> </p> <p>1. Denika (The coordinator assigned to our wedding on the day) Never even once reminded my mother OR Mother in law that the gifts and envelopes needed to be taken to the Honeymoon suite @ 10 Pm as stipulated by Nadine on our last confirmation. She did speak to my Mom and asked her that she will call her and my mother in law when they need to accompany your team to clean up and put fresh snacks and champagne. This Never happened.. They went in there by themselves and for me this is highly unacceptable!!!!!! And NO a per Denika they were partying to hard!?!?! They don’t even drink!</p> <p>a. Hence, more than 25 of our envelopes disappeared in to this air and we were only left with 4 – I have 77 guests that can confirm that your STAFF where around that table the entire night also photos if I might ad.</p> <p>b. Never Once where we advised that the box must be locked…. I also have that in writing by Nadine. We would think that from a reputable Venue like ourselves that theft would not happen – I guess we were so very wrong.</p> <p>c. So either ways they would have been ****** either in that all or in the Honeymoon suite because no one was keeping an eye on them as promised by YOU. She was supposed to have been there to make sure these kind of things would NOT happen.</p> <p>2. We paid for an hours overtime yet your STAFF cleared all our thank you gifts off the tables just after 10pm already??? Who the hell gives them the right to do that? 27 of our guests did NOT receive their gifts because your staff took the initiative to remove ALL the stuff from the tables – Yes I do understand the plates and glasses but the rest?</p> <p>a. I also only received back 3 of my tables names and not 10 where is the rest…. I guess also ****** by your STAFF!</p> <p>3. I asked for a print out of the main table liquor account and they could not even provide me with one How can 3 people drink R 1000 in less than 3 hours – merely impossible. Then I don’t even want to mention the arrogant service from the blond barman!!!</p> <p> </p> <p>I must tell you how highly discussed I am with the after and during service we have received from Makiti – you have our money I the bank so why the hell must you care right ? WRONG!</p> <p>Not once had Nadine even called us to follow up on the function or to try and find out what happened.</p> <p> </p> <p>We lost over R 8000 in the process thanks to the poor service that evening… Yes Makiti does not accept liability for any loss or damaged whatever – But surely you must responsibility for poor service!! Because in my mind she was not doing her job as promised by you OVER and OVER again “ peace of mind “</p> <p> </p> <p>Well let me give you a “peace of my mind” I will make sure that everyone know what happens in your “ Reputable wedding venue” I am discussed beyond believe .</p> <p> </p> <p>I am actually at the point where I want to take you to my lawyers because this is just utterly unacceptable!</p> <p> </p> <p>Regards</p> <p>Jenny Beukes</p>
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service . We recently installed CCTV cameras in each venue that will assist in any theft situation.
At Makiti we try our utmost best to ensure that every function is as perfect as possible, no matter how big or small the function is. We have 3 exclusive venues on the estate as well as affordable overnight facilities and a lovely child friendly restaurant/waffle house. We have a 24 Hour maintenance team on standby to assist with any emergencies at the venue and overnight facilities. Their contact numbers are available to our clients and they can be contacted at any time. We added a very experienced maintenance person to our team recently, that will also be on duty on weekends. We also have a customer care service in case of complaints or unhappy clients. All complaints are taken seriously and are followed up. We however prefer to sort out any problems on the night as there is a lot of hearsay afterwards that make it difficult to address the problem sufficiently. Our overnight facilities are also checked on a regular basis and maintenance are taken care of. We are also in the process of upgrading our overnight facilities, where attention is needed. We have experienced Coordinators that runs our functions, and make sure everything goes as planned with our Wedding Planner. All our personnel work at the venue on a regular basis and we avoid appointing strangers to work our functions. We put rules and regulations in place to prevent any situations that may arise. We also provide a list for our clients to ensure that they are aware of our rules, the rules are also stated in our contract that they receive before booking their venue. Our Bar managers, barmen, Coordinators, and DJ’s are respectable people and they are well trained, and committed to our high standards. We do receive appreciative feedback from our clients, that are extremely happy with our service . We recently installed CCTV cameras in each venue that will assist in any theft situation.