Lack of communication and customer service

Contacted the Rutherford branch of Makita in Beaconvale Cape Town . Was assured they are a fully fletched workshop and can bring my device in for repairs. Delivered device 5 Dec...after a few follow up emails and phone calls I finally got a quote on the 13th . Made payment on the 14th and send POP only to be told the close on the 22nd and open 2 Jan , None of my further emails was answered.