1 reviews | Active since Sept 2016
Very poor
<p>I made an application on a Friday, and they responded immedtately, saying they've made a transfer into my account, and that because of the bank I used, they said it would take a while for the money to reflect. The following morning I went to check the bank, and found that it was not reflecting. I then decided to call the service, but every call either went unanswered, or stated that they were opened between 9am and 1pm on a Saturday. It was 9.10am when I called. Unprofessional service. If they debit me, I will make a noise about it, no doubt about that.</p>
Good day
We sincerely apologise for the service you had received . We would like you to go online and apply again to show you we're serious about good customer service.Our company like any other was going through a transition from a previous system to and upgraded one that is why we were offline.We run our business ethically so a debit order will not run on your account unless if you had and received a loan from us.
Our staff were all out for training for over 6 weeks .we had notified all clients but I apologise if that message was not received by you .If you still wish to still apply please contact *** that is the customer care line .
Regards
Makanda Finance team
Good day
We sincerely apologise for the service you had received . We would like you to go online and apply again to show you we're serious about good customer service.Our company like any other was going through a transition from a previous system to and upgraded one that is why we were offline.We run our business ethically so a debit order will not run on your account unless if you had and received a loan from us.
Our staff were all out for training for over 6 weeks .we had notified all clients but I apologise if that message was not received by you .If you still wish to still apply please contact *** that is the customer care line .
Regards
Makanda Finance team