POOR SERVICE- NOT PROFESSIONAL

I had a balance outstanding, made arrangements for 2 months, Makanda debited my account November & December 2024, my account was now fully paid- Makanda debited my account again in January 2025, not only are they had to reach they hardly respond to email as well, I queried my account and requested a statement, they sent me the statement still reflecting the balance I owed even after they collected money 3 times- they they requested I provide proof, which I did, they then emailed saying they owe me refund payable in 7 days- I still requested the updated statement after they app**** the payments, to date they are not responding- the refund amount they say they owe to me I do not agree with it as they were supposed to refund me full amount for the January debit order but that's not the case - They refunding me less a hundred and odd rands yet they not providing the reason why, They give POOR service and not taking their customers serious, they have no sense of urgency- I will never recommend Makanda Finance to anyone.