No cares whatsoever #no****s

I App**** for a loan today i got approved,i then called the office and the lady told me they have already sent out the money but i haven't received it,i use Capitec and the money take 5 hours, but still nothing... Its the second time this happened and we look to companies for help and we're given the run around, its just not right, after this month I'll use another service its the same sorry everyday with people that don't give not one **** about their clients. Ive proved to be loyal and have never missed a payment mxm ai