bad customer service

i did a loan application with Makanda finance, they sent me an email that they approved my application, told me to send the required documents. the consultant who emailed me responded that she will be confirming employment, i phoned yesterday she told me that she will get back to me, she was quiet this morning when i email her for feedback she is telling me that they are no longer processing loans. my concern is the credit enquiry they did which will affect my credit record. i am very unhappy with Makanda finance