1 reviews | Active since Jun 2016
Hide the fact that they bought Classic & Sports Car Insurance Brokers
<p>I called to day to update my classic car policy with Classic & Sports Car Insurance Brokers only to learn thta Majestic bought them over more than a month ago ? I am told it is not the duty of Majestic to inform the clients of Classic & Sports Car Insurance Brokers that they will not be Majestic clients. Really ? You buy a company and you do not tell the new customers who you are and why you are this amazing group of passionate people you will now be dealing with ? None of that. I asked Belinda why they love classic cars and my question was ignored, she was quick to forward me a copy of a letter that had no heart or soul saying that I have total peace of mind. If this is how Majestic handle their take over then I hate to know how they will handle a claim. I mentioned the complaints on here and that I am nervous and was told that ONE complaint (in 22 years of Majestic’s existence) on Hello-Peter is not that serious. Majestic was not in the wrong. The client was disgruntled because she had not adhered to the terms and conditions as set out in her policy. Really - did you tell her what the terms of her policy was if you dont even tell us that you are our brokers BUT moreso they fail to mention that complaints are removed after a year. Majestic should be VERY aware and interested in what their customers have to say but dismissed this as matter of fact. UPDATE - Majestic you have THREE complaints for this year. It will help a lott that you start treating your customers as your friends, not a nuisance - the people you would love to assist at all times and loose the defence, you have today chased away a loyal customer with your unwillingnesss to try and understand why I was unhappy and that I should simply fit into your mould. Sorry - but not all feet are made to fit into the same size shoe - good bye and good luck.</p> <p><br /> </p>
I just received the follow ing from Majestic Finacial Services:
WITHOUT PREJUDICE
I hereby give 30 day’s resignation as your broker on the abovementioned policy.
Please note that as from the 3rd of December 2016, we have instructed Insurers to cancel the above policy.
I trust you will find alternative cover for your vehicles.
I further wish to inform you that we have consulted our Attorney with regards to the defamatory review you felt fit to publish on hello peter, without knowing us or the facts.
Their further correspondence in this matter will follow.
Kind regards,
Belida Smith
I just received the follow ing from Majestic Finacial Services:
WITHOUT PREJUDICE
I hereby give 30 day’s resignation as your broker on the abovementioned policy.
Please note that as from the 3rd of December 2016, we have instructed Insurers to cancel the above policy.
I trust you will find alternative cover for your vehicles.
I further wish to inform you that we have consulted our Attorney with regards to the defamatory review you felt fit to publish on hello peter, without knowing us or the facts.
Their further correspondence in this matter will follow.
Kind regards,
Belida Smith
I received a personal phone call from their CEO who explained that due to the take over my e-mail address was missed – Malcom and Stephen’s personal touch went a long way and hearing what they have changed and the resources they brought onhoard akes for a huge added value to the small previous team that was in-place. Appreciate the personalisation of their feedback and the urgency it was dealt with. This made me feel that you have a solid team at the top that is behind their clients when things go wrong.
I received a personal phone call from their CEO who explained that due to the take over my e-mail address was missed – Malcom and Stephen’s personal touch went a long way and hearing what they have changed and the resources they brought onhoard akes for a huge added value to the small previous team that was in-place. Appreciate the personalisation of their feedback and the urgency it was dealt with. This made me feel that you have a solid team at the top that is behind their clients when things go wrong.