Maison Movers for your worst furniture removal
<p> </p> <p>Please be aware that Maison movers are the worst furniture removal company ever. To summarize</p> <p>1. They arrived 6 hours later than the original time booked with no apology or update during the day we had to phone him continuously for updates.<br />2. On the morning of the move he called and informed us that he can be there two hours earlier than the original booking time but arrived 8 hours later.<br />3. Truck arrives late with promises made by John the owner with every excuse under the sun and he has a don’t care attitude and will selectively answer his phone. <br />4. John from Maison movers is an arrogant **** who does not care about customers- quoted for an 8 ton truck but arrives with a 4 ton truck. It is likely that he operates under many different business names as the service he provides is so shoddy – I have found him listed with multiple company names.<br />5. The team with this small truck arrive and have will not treat your goods with care dragging and damaging furniture. Very few blankets to protect your furniture.<br />6. His team will throw around your boxes even if marked as fragile and have little to no respect for your belongings by trying to squeeze a load for an 8 ton truck into a 4 ton truck. <br />7. Truck on arrival gets here with not enough diesel for the move resulting in more delays in having to find a place to fill up..This after being late is an indication of a Mickey Mouse operation that John runs.<br />8. Due to the small truck that arrived I had to rely on family and friends to move the remainder of goods and when I called to complain during the course of our 8 hrs of waiting John agreed on a lower cost however on “completion” of the job he quite aggressively demanded his full price which I paid under duress as his driver and staff were quite antagonistic, had to get my armed response in to feel safer.</p> <p>John which I suspect is not his real name, is a ****** who does not stick to his word and I would steer clear of Maison Movers He has a don’t care attitude to customers and will make you house moving a nightmare, he is a greedy ************ character and I should have seen the warning signs by checking previous HelloPeter complaints before I trusted you company who were very responsive in getting the quote done but selectively answering the phone when it’s time to get the job done.</p> <p>Use Maisons Movers at your risk and be prepared for the worst most unprofessional moving company you will ever deal with.</p> <p> </p>
Dear John, first off you should have responded to my post and not given yourself 4 stars in responding to me. Since you were not at the move yourself I would like to set the record straight with regard to your response as follows:
First off all John, you were not at the move and you cannot say how “good” your movers were. Since they pitched up 6 hours later than the original appointment and 8 hrs later than what you promised on the morning, they were clearly in a rush and were quite rough during the move which required intervention (what you refer to interfering with their work) to ensure items were not damaged.
Secondly you admit that you were late, but you fail to say that you were 6hrs late, actually 8 hours as you promised on the morning to arrrive 2hrs earlier - being 30 mins to an hour late but 6 hours is completely unacceptable.
Thirdly I did not make threats but felt that it would be in good faith to offer a discount after being 6 hrs late and not arriving with a truck size that you quoted – I am happy to share the invoice if your memory has let you down – the invoice stated 8 ton and the truck that arrived was certainly not an 8 ton.
Fourthly I required to use 4 cars/SUVs from family and friends to move all the stuff that could not fit into your small truck so don’t make it seem like it was a few items left over, in fact I had to borrow a bakkie the next day to fetch what your guys could not fit.
And finally we would not have accepted your quotation if you did not claim to be pro – a pro does not arrive 6hrs late to a job as promised with a truck smaller than was quoted for, you also forgot to mention that your driver was extremely antagonistic and the only reason I paid the price you quoted was that I felt intimidated by your so called wonderful crew.
Dear John, first off you should have responded to my post and not given yourself 4 stars in responding to me. Since you were not at the move yourself I would like to set the record straight with regard to your response as follows:
First off all John, you were not at the move and you cannot say how “good” your movers were. Since they pitched up 6 hours later than the original appointment and 8 hrs later than what you promised on the morning, they were clearly in a rush and were quite rough during the move which required intervention (what you refer to interfering with their work) to ensure items were not damaged.
Secondly you admit that you were late, but you fail to say that you were 6hrs late, actually 8 hours as you promised on the morning to arrrive 2hrs earlier - being 30 mins to an hour late but 6 hours is completely unacceptable.
Thirdly I did not make threats but felt that it would be in good faith to offer a discount after being 6 hrs late and not arriving with a truck size that you quoted – I am happy to share the invoice if your memory has let you down – the invoice stated 8 ton and the truck that arrived was certainly not an 8 ton.
Fourthly I required to use 4 cars/SUVs from family and friends to move all the stuff that could not fit into your small truck so don’t make it seem like it was a few items left over, in fact I had to borrow a bakkie the next day to fetch what your guys could not fit.
And finally we would not have accepted your quotation if you did not claim to be pro – a pro does not arrive 6hrs late to a job as promised with a truck smaller than was quoted for, you also forgot to mention that your driver was extremely antagonistic and the only reason I paid the price you quoted was that I felt intimidated by your so called wonderful crew.