AZ
Andre Z
1 reviews | Active since May 2019
21 May 2019, 12:13
Service
The worst service I have ever experienced. I took my portable generator in for a minor repair. 1. Paid a R549 deposit. Gave me a receipt and job card with no number or ref. 2. When I called a week later they said they are so pleased I called because they had no idea who the owner was of the generator. 3. After one month a finally got a quotation. And they did not take off the deposit I paid. So I visited to show them my receipt. 3. We are now at 2 months. And after 2 emails They called me this morning to say i can collect next week. Let's see. I could be in for a suprise. This is beyond bad service...I actually cannot describe with out swearing or being rude. So definitely no recommendations for them. Zero stars in my books!
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Mainsu 's replyOfficial
03 Jun 2019, 13:51 Good day Mr. van Zyl.
We are very sorry to hear about this unfortunate situation as this is not how we regularly conduct business, but rather an exception to the rule. Please accept our sincerest apology for any inconvenience caused.
Mainsu has addressed this unfortunate situation internally with the relevant staff and has also adjusted internal processes that were not working optimally. Reoccurrence should now be highly unlikely.
We hope that the repaired genset you have collected is working just fine.
Please be assured of our best intentions at all times. Our MD is generally readily available, should you have any further concerns.
We pride ourselves in going the extra mile for our clients, and hope to continue with this philosophy.
We are very sorry to hear about this unfortunate situation as this is not how we regularly conduct business, but rather an exception to the rule. Please accept our sincerest apology for any inconvenience caused.
Mainsu has addressed this unfortunate situation internally with the relevant staff and has also adjusted internal processes that were not working optimally. Reoccurrence should now be highly unlikely.
We hope that the repaired genset you have collected is working just fine.
Please be assured of our best intentions at all times. Our MD is generally readily available, should you have any further concerns.
We pride ourselves in going the extra mile for our clients, and hope to continue with this philosophy.
Best regards,
Mainsu 's reply03 Jun 2019, 13:51
Official
Good day Mr. van Zyl.
We are very sorry to hear about this unfortunate situation as this is not how we regularly conduct business, but rather an exception to the rule. Please accept our sincerest apology for any inconvenience caused.
Mainsu has addressed this unfortunate situation internally with the relevant staff and has also adjusted internal processes that were not working optimally. Reoccurrence should now be highly unlikely.
We hope that the repaired genset you have collected is working just fine.
Please be assured of our best intentions at all times. Our MD is generally readily available, should you have any further concerns.
We pride ourselves in going the extra mile for our clients, and hope to continue with this philosophy.
We are very sorry to hear about this unfortunate situation as this is not how we regularly conduct business, but rather an exception to the rule. Please accept our sincerest apology for any inconvenience caused.
Mainsu has addressed this unfortunate situation internally with the relevant staff and has also adjusted internal processes that were not working optimally. Reoccurrence should now be highly unlikely.
We hope that the repaired genset you have collected is working just fine.
Please be assured of our best intentions at all times. Our MD is generally readily available, should you have any further concerns.
We pride ourselves in going the extra mile for our clients, and hope to continue with this philosophy.
Best regards,