No refund for no work done!

I registered on the website on the 29th of November in the afternoon (past 2pm). Booked for a cleaner to come on the 1st of December (Thursday). I then paid R615 – looking back – I should never pay for a service I haven’t received. I checked on the dashboard to see if my information registered correctly. To my surprise, I have no booking for the 1st of December and the helper apparently came on the same day I registered on the website - at 8:30am. How is that even possible when I registered on the website on the 29th of November and booked for the service for the first time? Also, how can I have 5 previous part-time hirings if I’ve just registered? I immediately emailed two different accounts, including the info account. I received feedback around 16:41 from the owner who said: “Good day it's ***. Nobuhle, we acknowledge your online booking for *** (Laundrey and Iron) kindly advice on the required date for her to come, Time in and out and your nearest landmark e.g. Mall or School.” I subsequently answered and we arrange for *said person* to come. The person communicating with me (the owner) then said she would confirm the details with me on Wednesday, 29th of November. I did not receive a confirmation and WhatsApp messaged her the next morning - Thursday (1st of December). I was then informed that the *said person* who was supposed to come was double booked and that her replacement can come at 9am (on the 1st of December). She also told that she would send me the lady’s profile via email. I did not receive the email. I then WhatsApp messaged her again to follow up and I was told that the replacement can only make it on Friday – the 2nd of December – when I needed the cleaning done on the 1st of December. I asked if ****4U has a refund policy, and I was asked if I could choose another date. I then agreed for another cleaning lady can come in on the morning of 1st of December because I would be out in the afternoon. The new cleaning lady called me on Thursday evening to tell me that she cannot come because she is going to clean for someone else on Friday. Again, I had to contact the owner to communicate this – why I have to do this when the owner is supposed to have a system in place for these sorts of things is beyond me. I then just asked for a refund and was told it would be in either Friday (the 2nd of December) or Saturday (2nd of December). It is Friday morning today (9th of December) and I have still not received my refund. I kept texting the owner to ask for my refund and she continued to tell me ‘the POP will be sent today’. My last message was telling her ‘this is no way to do business’ but did not receive a response. ****4U clearly has no intention of refunding me. I will certainly not be recommending this business.