Shameful customer care

My car has been at this dealership for almost 3 months for an overheating issue, and I still don’t have it back. Communication is non-existent — I only get responses if I repeatedly chase them.

What’s alarming is the clear difference in treatment: my calls were ignored, but when my male partner called, his calls were returned immediately. This strongly suggests gender bias.

I was never offered a courtesy vehicle, forcing me to spend thousands on transport and causing serious disruption to my business.

This is one of the worst customer service experiences I’ve ever had. No accountability, no transparency, and no respect