HJvR
Heidie Janse van Rensburg

1 reviews | Active since Jan 2025

29 Jan 2025, 22:12

Bad service - Mahindra Bloemfontein

I was interested in buying the new Xuv 3XO. I phoned Mahindra Bloemfontein because of some good reviews from other people. I cant see any good service from them. Struggled from the start and still struggling. Eventually bought the car. Drama with the delivery of the vehicle. Said that it was in transit on a Thursday , I could get my car on monday. Monday was a holiday, so I settled for the Tuesday. Its 3 hours drive from me. Luckily I phoned first to confirm if the vehicle is ready, only just to get notified that the car is not there yet. Eventually I got my car the Thursday. After numerous calls from my side. Left messages, whatsapps but none of them phoned me back althoug they promised they will phone back. Car's android auto is not working. Needs to be update, didnt got any help with that Then the problems with the permit started. Permit almost expired. No registration papers. Whatsapps being read with no replies, phonecalls being ignored. Lodged a call at the Call centre of Mahindra but till toady no feedback from them. Complained at the DP, then they sent me a new permit for another 21 days. I whatsapp again on January 24 to enquire about my car's registration papers. Got a reply and then the papers. The date issued was allready on January 16. Why didnt they send it to me asap after they received it. Phones today to try and make an appointment to get the android auto fixed because I had to go to Bloemfontein for bussiness. Phoned twice, no answer. No one phoned me back to find out why I pjoned them.

Very happy with my car and the lerformance but the service at Mahindra Bloemfontein is really really bad. Will definetly bot recommend them.

Would be glad if someone could assist me with my complaint

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