No Respond on Refund

I was added to extra products on my cellphone contract while I clearly specified that I DO NOT want extra charges per month on products to my cellphone contract<br> They deducted a fee from my back account. For the last 4 weeks I have to phone them constantly to get my money back. I phone yesterday Annie at Magzone again wanting to confirm when my money will be refunded.<br> She stated that it is still in progress to be approved. I say to her that this is now for more than weeks which this needs to be approved an now one comes back to me on this. She said she will also phone me back but as they are no one phones me back on progress and I have to make the phone call on the progress.<br> <br> I am now fed-up with this company and their related partners in refunding my money which they without consent to from my account. They can sell a product in one day but when it comes to refunding money it seems they cannot do!