1 reviews | Active since Oct 2016

04 Oct 2016, 09:16

Magzone have no control over their debit order system

<p>After accepting a contract from Telkom to host our wi-fi, two mysterious debit orders also appeared on our company account - Rescuebox and Magzone. After investigation and phoning several numbers we managed to cancel both of these mysterious companies' debit orders on 31 August and received SMS confirmation from each.</p> <p> </p> <p>However, a month later Magzone raises their debit order again. Response to my query is that our debit order has been cancelled on 31 August and proof must be submitted that Magzone raised a debit order again. Which was quite easy to do as the debit order raised on 30 September goes along with reference Mag Zone....</p> <p> </p> <p>My question is if Magzone indeed has any control over their financial system if they are not even aware that their system is still raising debit orders after it has been "cancelled". Or has it been cancelled ;-)</p>

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Replies (2)
Magzone
Magzone's reply04 Oct 2016, 09:19
Official
Good day Sonnet Thank you for your inquiry, you will be contacted shortly. Kind Regards The Magzone Team
Magzone
Magzone's reply07 Oct 2016, 08:45
Official

Good day Sonnet

Kindly note that you have been contacted by a consultant and advised you that your refund query has been escalated. Once feedback is received you will be contacted.

Apologies in the delay with resolving this query.

Should you have any further queries kindly contact us on ***or ***.

Kind Regards

The Magzone Team