Total lack of service regarding magazine deliveries and customer feedback

<p>I am now fed up with the continued issues with my Conde Naste House Garden and Gourmet magazine subscriptions which I subscribed to in May 2016. So far, I have ONLY received the August house n Garden magazine, after requesting it twice, at the end of August. I have still not received ANY gourmet magazines, even though I logged the missing issue twice! When I signed up for these magazines, they were being delivered with a courier service, - if I knew you are going to use the SA postal service, I would never even have considered the subscription.</p> <p>When I paid for this subscription at the Cape town food and wine show, I was told by the lady at the Conde Naste staff that the magazines are couriered each month. This was not true, thus I was misleaded into buying a service which was inferior to how it was advertised.</p> <p>I want to terminate this subscription and want to be refunded, as I have not received goods paid for. I do NOT want OLD magazines. We all know very well the the South African postal service is *************. i would never have signed up for this magazine if I was aware that you are making use of their services. It is now Friday, I just called AGAIN and was on the line for 6 minutes without being answered. I was NOT called back by management as I was promiced on Wednesday; I was not contacted on either Thursday or today! have been a subscriber to your various magazines for more than 10 years, and I have never experienced such complete incompetence and lack of service!</p>