Still Awaiting Refund Almost a Month Later

I had previously posted about the lack of service from Mags at Home with regard to non-delivery of magazines for 5 months.<br> <br> Since my last post requesting feedback on my refund, I promptly received feedback asking me to complete a refund form, which I completed and submitted (4 Dec).<br> <br> I have not heard anything back or received my refund since.<br> <br> Followed up on the 24th December (unaware if the company is closed over the festive season but still no response).<br> <br> It is approaching a month since my query and I have no idea when this refund will be processed.<br> <br> This platform seems to be the only means by which to attain a response from this company as their customer service if contacted directly is appalling and almost non existent.<br> <br> <br>