1 reviews | Active since Aug 2018
No Magazines - No Refunds - No Responsibility
I would have given 0 stars If I could!!!!
I had changed my address in June 2018. I received a confirmation email that my address is changed and that I will receive my son's National Geographic magazine from August at my new address.
Months go by and no magazine. I email and get responses that it's the Post Office. I eventually phone in September and they still maintain that it's the Post Office. I offer to come to their offices to pick up my magazines.
Now it's March 2019 and still no magazines. I called them and I'm told that they no longer have a contract with National Geographic and that there is nothing they can do even though they took our money.
They give me an email address to contact NG Kids - NO OTHER CONTACT DETAILS - to ask them for my missing mags or money back.
I'm ****ed and feeling cheated.
Thank you for your feedback. Your query has been escalated and will be resolved soon.
Kind regards
Magsathome Subscription Department
Thank you for your feedback. Your query has been escalated and will be resolved soon.
Kind regards
Magsathome Subscription Department
