IVdM
Irvin Van der Merwe

1 reviews | Active since Aug 2018

14 Mar 2019, 11:38

No Magazines - No Refunds - No Responsibility

I would have given 0 stars If I could!!!!

I had changed my address in June 2018. I received a confirmation email that my address is changed and that I will receive my son's National Geographic magazine from August at my new address.

Months go by and no magazine. I email and get responses that it's the Post Office. I eventually phone in September and they still maintain that it's the Post Office. I offer to come to their offices to pick up my magazines.

Now it's March 2019 and still no magazines. I called them and I'm told that they no longer have a contract with National Geographic and that there is nothing they can do even though they took our money.

They give me an email address to contact NG Kids - NO OTHER CONTACT DETAILS - to ask them for my missing mags or money back.

I'm ****ed and feeling cheated.

0
Replies (1)
Magsathome
Magsathome's reply14 Mar 2019, 14:19
Official
Dear Mr van der Merwe,

Thank you for your feedback. Your query has been escalated and will be resolved soon.

Kind regards
Magsathome Subscription Department