1 reviews | Active since Nov 2015
No help whatsoever!
I subscribed to Golf Digest in August as part of a promotion that I would recieve a gift of 6 Srixon golf *****. After 2 months with 3 phone calls and 3 emails to which I only received 1 response and still nothing had been delivered. Finally I received a package last Monday but they sent 6 Wilson ***** which are under half the value. After calling the call centre to rectify that they said they would contact me that day or next day at the latest and the supervisor would not speak to me. Over a week and a half later and still no response and have ignored my emails.<br> <br> It is shocking how they feel they can just ignore the customer. Ramsay media ruins a completely good magazine and would definitely prevent me from ever subscribing to any of their magazines. 3 months, 4 emails, 4 phone calls, only one response and no solution!
Hi Mr Chazen
Thank you for notifying us of your concern. We do apologise for the frustration you have experienced. On checking our records it reflects that you subscribed to Golf Digest via the Mysubs website the offer at the time was that of the Wilson golf *****. Kindly note subscriber gifts are mailed directly by the publisher which may have resulted in the delay. I shall further investigate as a matter of urgency. Please be assured that we shall contact you once resolved.
Kind regards
Karin Mulder
Subscriptions Operations Manager
Best regards,
Hi Mr Chazen
Thank you for notifying us of your concern. We do apologise for the frustration you have experienced. On checking our records it reflects that you subscribed to Golf Digest via the Mysubs website the offer at the time was that of the Wilson golf *****. Kindly note subscriber gifts are mailed directly by the publisher which may have resulted in the delay. I shall further investigate as a matter of urgency. Please be assured that we shall contact you once resolved.
Kind regards
Karin Mulder
Subscriptions Operations Manager
Best regards,
