No delivery and poor email responses

On 1st Nov 2017 I inquired about a gift subscription, to commence in Jan 2018.

By 7th Nov I had provided all the details, and made the payment.

On 11th Nov I was told they couldn't not process my request until I paid, so I resent the proof of payment.

On 13th Nov, they acknowledged proof of payment and told me the subscription details were loaded in their system.

By 4th Jan, the gift copy had not yet been delivered, yet my own copy was already at my address. So I wrote inquiring where it was.

And again on 11th Jan. And again 12th Jan.

No response.