IK
Itumeleng K

1 reviews | Active since Dec 2018

20 Dec 2018, 20:03

Magsathome : Day Light *******

On 13 December 2017 I signed up for a Golf digest deal, from the beginning I was faced with challenges of the company advising that my account would incept March (this attempt to avoid issuing the golf ***** combo deals) I was assured that they would deliver two subscriptions for Jan and Feb, I never bothered to challenge failure on this promise as my golf ***** were eventually delivered. Throughout my contract I was continuously met with failure to deliver the Issue(s) on time as promised by the supplier and during the month of August the situation deteriorated beyond acceptable means, I called the supplier and also sent a change of delivery address to my work address in an attempt to mediate the matter.

I have been following up since August and to date none of the copies have been delivered, I was contacted by a consultant who alleged that the copies were delivered to my office, my request to submit proof of this receipt has fallen on deaf ears & the provider is deliberately ignoring my plea.

I have been ****** of the services I paid for and the company is refusing to account

Your assistance in this matter will be highly appreciated.

0
Replies (1)
Magsathome
Magsathome's reply21 Dec 2018, 10:08
Official
Dear Mr Itumeleng,

Please accept our sincere apologies for inconvenience caused with the delivery issue of your magazines.

As discussed, re deliveries has been arranged, and we do apologize that you still not received your copies as of the September issue.

We have arranged for your 4 issues to be send to you via courier. As promised we will sms you the waybill number and we asked that the courier company contact you to arrange delivery time at your work address.

Delivery should arrive towards the end of next week.

Kind regards
Mags@home Subscriptions Department