After 6 telephone calls - no solution! No delivery

I was offered hand delivery by Conde Nast which I gladly accepted, but have only received l copy of Glamour Mag delivered, late! last month! I have had to telephone Ramsay Media a number of times each month and eventually I purchase a copy of the mag and have to request that my subscription be extended. As I was aware that Glamour mag was on the shelves I called on 22/5 and spoke to Mark at Ramsay who telephoned me back to advise that it would be delivered & that deliveries had commenced on 14/5 - I have telephoned another 5 times making a total of 6 times - yesterday when I telephoned Mark called back to advise that the mag was en route - needless to say nothing happened. I have dealt with Mark at Ramsay for years and have found hime to be v. helpful. So I can surmise with cer*****y that the blame lies with Media Support ***-Mavis) who are purportedly doing deliveries or should I say not doing deliveries. Please assist