1 reviews | Active since Jan 2010
Bad Service
Ordered burglar bars from Magnador 26/02/2016 incl. deposit. Company policy is delivery & install +- 10-12 working days. Absolutely no contact from Magnador, contacted them on 24/03/2016 for an update. Was told order was still in manufacturing and someone will contact me with more information. At 3pm I called again for an update, but company closed early for the long weekend? I called again on 29/03/2016 in order to speak to management but was told they in a sales meeting and could not be disturbed. Spoke to various people, Gloria; Adele; etc. and was informed order was ready for installation?? Arranged for install on 30/03/2016 at 10:00, only to receive a call at 10:06 informing me the install team would be late due to a puncture??<br> - Magnador's ETA is 10-12 working days - its been a month<br> - On Thursday 24th, my order was still in manufacturing but Tuesday 29th (after Easter Weekend) it is magically ready for installation?<br> - Arranged for install at 10:00 but due to a 'puncture' the guys will be delayed? no call prior to 10:00AM informing me even though according to company policy the customer is supposed to be informed.<br> - Manament always not available
Thank you for bringing this matter to my attention. I sincerely apologize for the inconvenience you have had to endure. I have looked into this matter and I have discovered that your product was in fact ready by the 15th March 2016 and it was not booked timeously. For this we apologize. We did receive your deposit and I am given to understand that an sms was sent out to you acknowledging the payment. Rest assured the departments concerned in not booking your work timeously have been dealt with as well as the installers who only called you at 10h06 regarding running late. We regret that Mr. Bresler was in a meeting at the time of your call and our General Manager was away on leave as well at that time otherwise management is always available to resolve any problem a client may have. If our two seniour managers are unavaliable our Instalaltion Manager Mr. Moralie is available. Thank you for your valued business and we always strive to please our valued clients
Thank you for bringing this matter to my attention. I sincerely apologize for the inconvenience you have had to endure. I have looked into this matter and I have discovered that your product was in fact ready by the 15th March 2016 and it was not booked timeously. For this we apologize. We did receive your deposit and I am given to understand that an sms was sent out to you acknowledging the payment. Rest assured the departments concerned in not booking your work timeously have been dealt with as well as the installers who only called you at 10h06 regarding running late. We regret that Mr. Bresler was in a meeting at the time of your call and our General Manager was away on leave as well at that time otherwise management is always available to resolve any problem a client may have. If our two seniour managers are unavaliable our Instalaltion Manager Mr. Moralie is available. Thank you for your valued business and we always strive to please our valued clients