Poor hospitality

We bought a Groupon special, I was told to book via Magalies mountain lodge website after I had paid for the voucher. No one phoned me to tell me that I needed to confirm the booking with Groupon. anyway on the day we were late due to traffic and bad weather on our side, I sent a message and advised that we were running late. upon arrival, the receptionist hastily sent us to the first appointment, and explained that we would have breakfast after the first treatment. We went for breakfast but before even completing the breakfast we were rushed to the next treatment. this treatment would end at 10:30 and the next would only be at 12:30 (a two hour wait) , from the time we arrived we were never offered gowns or slippers as per the special, the special was not as per advised upon Groupon not offering what was promised. we had to sort the mess out with Groupon, and ended up paying cash, but due to the disgusting treatment that we received we'd decided to leave, but even upon leaving the staff that were assisting us were even bothered to find out why we were leaving and not completing the treatments. The ladies there were extremely rude and ****** , they shouldn't be in this sector