Maintanance coart

the maintance court is to assist the children that are not getting financial support from their parent I went to them to assist me with that and for some reason I feel like they not living up to their values money is deducted from the \unsupportive parent\" on the 25th of January 2016 and now it is the 17th February 2016 it isn't fair for the parent or the child and on top of all they make u feell stupid with their technical excuses that the system is offline or the money will be realised today to the bank "