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Your Chat Transcript General Info Chat start time December 4, 2019 2:32:29 PM EST Chat end time December 4, 2019 2:55:06 PM EST Duration (actual chatting time) 00:22:37 Operator Gene Chat Transcript info: Thanks for coming to Live Chat. An account Manager will be with you shortly. Your estimated wait time is 0 minutes and 41 seconds. The queue length is 1 and your place in the queue is 1 info: Thank you for your patience. We will be with you very soon. The queue length is 2 and your place in the queue is 1 info: You are now chatting with 'Ann-Sophie' anonymous Ann-Sophie: Welcome to Live Chat, my name is Ann-Sophie, in order to assist you on chat, please can you provide me with your First & Last Name and Username? anonymous; can i speak to gene pls anonymous: i want gene pls anonymous: Ann-Sophie pls put gene on chat pls Ann-Sophie: I will see if Gene is available Ann-Sophie: One moment pleawse Ann-Sophie: please anonymous: tnx ill wait till she is avail thank YOU Ann-Sophie: I'm checking :) info: Please wait while I transfer the chat to 'Gene'. info: You are now chatting with 'Gene' anonymous: was that really necessary Gene i asked you not to close our chat i was getting the info do you do that to all the customers?????? Gene: Hello :) How are you doing? Gene: You said tnx (thanks?) Gene: Sorry for this misunderstanding Gene: I'm here to help you anonymous: thanks yes for waiting dear Gene: How can I help you? anonymous: ok please show me out of this history where i used my spins pls anonymous: Game Book of Dead Wager -R0.50Prize R0.00 Balance R0.09 Game No. *** / ***Game Time: 06:33 Game Book of Dead Wager -R1.00Prize R0.00 Balance R0.59 Game No. *** / ***Game Time: 06:33 Game Book of Dead Wager -R1.00Prize R0.00 Balance R1.59 Game No. *** / ***Game Time: 06:33 Game Book of Dead Wager -R1.00Prize R0.00 Balance R2.59 Game No. *** / ***Game Time: 06:33 Game Book of Dead Wager -R1.00Prize R0.00 Balance R3.59 Game No. *** / ***Game Time: 06:33 Game Book of Dead Wager -R1.00Prize R0.00 Balance R4.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R5.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R6.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R7.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R8.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R9.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R10.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R11.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R12.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R13.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R14.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R1.00 Balance R15.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R15.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R16.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R17.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R1.50 Balance R18.59 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.50 Balance R18.09 Game No. *** / ***Game Time: 06:32 Game Book of Dead Wager -R1.00Prize R0.00 Balance R18.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R19.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R1.00 Balance R20.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R20.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R21.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R22.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R23.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R24.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R25.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R26.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R1.00Prize R0.00 Balance R27.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R1.50 Balance R28.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R0.00 Balance R30.09 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R0.00 Balance R33.09 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R0.00 Balance R36.09 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R1.50 Balance R39.09 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R0.00 Balance R40.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R1.50 Balance R43.59 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R0.00 Balance R45.09 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R0.00 Balance R48.09 Game No. *** / ***Game Time: 06:31 Game Book of Dead Wager -R3.00Prize R0.00 Balance R51.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R3.00Prize R0.00 Balance R54.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R3.00Prize R0.00 Balance R57.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R3.00Prize R0.00 Balance R60.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R3.00Prize R0.00 Balance R63.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R3.00Prize R0.00 Balance R66.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R3.00Prize R0.00 Balance R69.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R3.00Prize R0.00 Balance R72.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R8.00 Balance R75.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R1.00 Balance R69.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R70.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R72.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R74.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R76.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R78.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R80.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R82.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R84.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R2.00 Balance R86.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R1.00 Balance R86.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R21.00 Balance R87.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R7.00 Balance R68.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R63.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R65.09 Game No. *** / ***Game Time: 06:30 Game Book of Dead Wager -R2.00Prize R0.00 Balance R67.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R69.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R71.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R73.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R75.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R77.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R2.00 Balance R79.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R79.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R1.00 Balance R81.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R82.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R84.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R86.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R8.00 Balance R88.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R82.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R84.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R1.00 Balance R86.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R1.00 Balance R87.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R88.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R90.09 Game No. *** / ***Game Time: 06:29 Game Book of Dead Wager -R2.00Prize R0.00 Balance R92.0 (Chat line is too long, truncated after 10000 characters) Gene: Please wait a bit anonymous: ok Gene: Checking anonymous: nd pls dont be mistaken with the free spins you win in the game anonymous: thats totaly on its own and not near associated to the welcome bonus Gene: I am here anonymous: pls if you dont find it can i get my "20 spins:" then Gene: anonymous, I can see that you have claimed your spins and used them on 2019-10-08. You can check it in Game History and in My bets history. Another 20 spins can not be added. This decision is final at nothing more I can do for you at this point. anonymous: you know what this is so so much off a joke the time the effort to get 20 spins that is owed to me Gene: You have claimed the spins and there's nothing to add you anonymous: 2019-10-08 that was then im talking about yesterday Gene: Is there anything else I can assist you with? If not, Thank you for visiting us we look forward to chatting to you soon. Gene: Is there anything else I can assist you with? If not, Thank you for visiting us we look forward to chatting to you soon. anonymous: so then you owe me 40 spins not 20 info: Your chat transcript will be sent to anonymous at the end of your chat. Gene: anonymous anonymous: yes gene Gene: 3 days is first 3 days after claiming the welcome offer anonymous: 20/40/40 Gene: If you claimed your 20 spins on 08.10 Gene: You need to deposit om 09.10 to claim 40 Gene: and on 10.10 to claim another 40 anonymous: ok but i did it yesterday why you come with a 2mnths back result Gene: Because this is the time of your first deposit 2019-10-08 18:41:13 anonymous: ok so then that history i dep yesterday with the promo show on screen but never recieved any bonus spins for my sec dep then anonymous: 40 spins pls anonymous: could you get you manager online for me pls Gene:anonymous no free spins will be added to your account and the decision is final Gene: I am your account manager anonymous Gene: anonymous no free spins will be added to your account and the decision is final Gene: Is there anything else I can assist you with? If not, Thank you for visiting us we look forward to chatting to you soon. anonymous: stuff your decision anonymous: manager pls Gene: Is there anything else I can assist you with? If not, Thank you for visiting us we look forward to chatting to you soon. info: Your chat transcript will be sent to anonymous at the end of your chat. anonymous: helo peter here i come anonymous: can i speak to your manager pls Gene: I am your account manager anonymous anonymous: what a stupidity off a decision your company made to employ a *********** mule like yourself