Poor service

<p>in October last year I gave my sister what I thought could be the perfect memory and decided to get her a photobooth at her wedding ,I chose Magic moments photobooth as it was most appealing from the lot ,on the day they arrived late it was not set up on time as stipulated in the contract signed they will set up and hour before the requested time ,whilst the reception started I noticed there had been some difficulties getting the booth running ,the guy approached me unapologetic and said their ribbon snapped and they can take pictures but not print them ,the whole idea of having a photobooth was to get the prints instantly so guest can take the memory home ,so he asked should I leave or stay ,well as I thought there would be a plan B cause surely we are prepared for these situations ,instead the guy packs up leaves earlier than the time and I don't even get an email to say what's going on instead he said there was a poor response to the booth of co**** there will be as normal human nature is if you see people with prints it starts a trend well it was dis functional and defeated the purpose ,I paid over 2 thousand Rand for it the props were not up to standard I paid 100 rand more for a pink backdrop instead they hung up a pink bed sheet,so after me contacting them they decide they will drop of my prints and they did only to find out that the little design I wanted on the prints had the incorrect spelling of the bride and grooms name I took to Facebook to actually speak about my experience and he said he will refund me 50 % of the amount paid up until this day he has not fulfilled this promise and I think I deserve my money back as this photobooth company ruined what was meant to special and spelt the names incorrect after I emailed them the bride and grooms names ,also how will me getting the prints a month after the reception suffice as some of our guest live in jhb and Capetown .</p>