Poor service from Magic In the Box

I purchased 4 floodlights from Magic In the Box. On installation one of these units was faulty. I emailed MITB to ask where I could send the floodlight for replacement/repair. After a few days I received an email asking if the failure had been within 7 days of receipt. I indicated that it had not, since the lights were only installed 10 days after receipt. Again I asked where I could send for replacement/repair. To date I have had no reply. <br> <br> The purchase experience was OK, although delivery was a little slow compared to Takealot. However service, and the slow answers to email questions has been really poor. I would not purchase from them again.