Can't return damaged goods.

I bought a product on 27/11/2015 and it was faulty when I received it. Until now 26/01/2016 no one bothered to return any mails concerning the faulty item, you can not even phone and speak to someone because it is all online. These people take your money, deliver faulty goods and don't even bother to assist you in any manner. I have sent a lot of mails to try and get someone with the guts to return any of my mails,but nothing, no one is willing to return anything and it feels like they stole my money. Why would you turn your back on a customer when you deliver faulty goods if you are legit. My opinion is that they are a bunch of ****** who hide behind an online curtain. My concern is that the item cost under R300-00 and was a Christmas present for a child and they don't care,what if the item cost thousands of rand. These people give the online shopping industry a bad name.