Absolutely Shocking Service Received

I ordered a laptop cooler, and received it on the 15th of June 2015. The parcel was damaged, and I am not able to use the unit. I notified them via email within 2 hours of receiving the parcel that the unit has been damaged in transit. I received no acknowledgement that the unit would be replaced. I again emailed them twice on the 19th of June, with no acknowledgement yet again. I received a mail on the 2nd of July, where the one staff member asked another staff member to organise the replacement unit if it has not already been done. I returned the mail on the same day saying that nothing had been done as yet. I mailed them again on the 6th of July asking what is happening, and received no reply. I mailed them again on the 4th of August asking what is happening. I then received an email back on the 6th of August with a waybill number on it. I was not able to track the waybill number .... On the 11th of August I asked what is happening, and got a reply on the 12th saying that the parcel was shipped out on the 7th of august, and that they would follow up on this for me. I again emailed them on the 17th of August, and have still had no reply yet. ABSOLUTELY SHOCKING SERVICE !!