Service and Lack thereof

Hi,<br> <br> The magic company at Suncoast Casino & Entertainment. Saturday Night.<br> <br> I had a Samsung Galaxy S6, +- 2 weeks old, was missing after a visit to mentioned place.<br> I asked for assistance to locate it but due to the fact that there is NO manger that is there on weekends, as i was told, security cameras could not be viewed. Even after I explained that, someone answered my missing phone and it sounded like they were still in the game room. I was told to filling in a report and come back on Monday. I explained i work out of town but it feel on deaf ears. I phoned on Monday, when I was at work, and spoke to the person in charge. To my surprise I was told that I couldn't be seen on the camera, as the camera facing the entrance was too far away and quality wasn't clear. So that was no help what so ever.<br> <br> A huge company like that has such bad service and weekends (most likely the busiest time for them), there is no one there? What if something serious happens?<br> <br> So now I am paying for a phone I don't have and there has been NO follow up.<br> Just shows how dedicated people that works for a KIDS area is.<br> <br> Security for the casino was more help then at Magic Company. Tells a lot.