Disgusting service at Wild Coast Magic Company

Most disgusting service received from Colleen, who is a manager at the Wild coast outlet. We had visited in March 2022, redeemed 2000 tickets for a pool. When we got home and tried to pump it up, it was defective, could not be pumped at all. I immediately logged a complaint with Wild Coast, Colleen called me and I explained that we are in Durban, the issue with the pool and how disappointed my little one was. She advised that the next time we in Wild Coast, we should return the pool, if they are unable to replace it then we will be refunded our tickets via a voucher, I clearly told her the next time we will be in Wild Coast, will be in September for my little one's birthday. We arrived on the 2nd, I went to the outlet and requested to see Colleen, was told to return on the 3rd before 4pm. Went back and now she refuses to keep to her promise because the box is open. How the hell were we supposed to even set up the pool?? And so what if the box is open, it's not like anyone else can use the pool! She was rude and arrogant, never gave us a chance to talk, kept cutting us off, then she could not hear us. Sat in her office and refused to come out. She then gives me a landlines number for the owner Gigi in Jhb, knowing full well that they do not work on the weekends. We go back down for the 4th time to talk to her, then she has left and another number is handed to us for the regional manager, Kim, who also answers his phone but acts like he cannot hear us, thereafter never answers his phone again. Even after sending and leaving messages still no contact. Absolutely disgusting and putrid behaviour!!!