Discriminative customer service

MAGGARDS STORE MANAGER

To whom it may concern

I am deeply mortified and appaulled by the sheer prejudice and blantant disrespect and ************** that was displayed and projected towards myself and my family at your MAGGARDS FAMILY PHARMACY(GRASSY Park)

I never in my life experienced such crude and indirect racial **************. I entered MAGGARDS pharmacy this afternoon hoping to purchase some flu meds for my boys who had accompanied me along with my wife. We were greeted by a a welcoming gesture. After which my wife kindly asked if we could have our kids enter.(any refusal I would have understood seeing that it is covid and quite a small store). We were then knocked by such a snide condescending comment to which the gentleman asked

"What is next are you going to ask to use the toilet too".

Which made my wife immediately feel uneasy.

We did not reply.

I however had already entered the store with my son and oblivious of the aforementioned sarcastic rhetoric. I then proceeded to the dispensary part of the store where I was greeted by a light skinned middle aged man who was behind the counter. I stated my case and asked for flu meds to which I added to check any medical aid funds or balance. To which I received a less than welcoming wait with empty stares and a cold demeanor. The brown skinned man that greeted my wife at the door now behind the counter said to the light skinned man

"from the fish market.(imitating a slight lisp)".

This was especially upsetting because it was referring to the newly fitted partial denture that I was wearing and displayed a slight lisp.this also spoke about the stereotypical stigma that coloured skin people extract their front teeth are ********* and are unemployed. Which I ignored and continued to speak to the pharmacist. My wife already quite uncomfortable literally rejected me checking with her about meds because of the judgemental prejudice stares(both felt by my wife and kids) to which she was subjected and later told me this.she felt as though she was assessed by what she was wearing in order to (guage respect and also to class what stereotypes we belonged to)the snide remarks stopped but now replaced by a filthy look of disgust and an elated blue eyed expression exclaiming that I am not covered. It seems as though the pharmacist was the happiest to exclaim this. We then left the store and started towards home obviously chatting and my wife alerted me to how racially discriminatory that felt and also how smothering it felt just entering the store. With my previous encounter was fairly pleasant with a sweet mild mannered lady. However I feel that I will not be returning and will discourage everyone I know from supporting their business