Refund for cancellation of booking

My complaint. I booked a weekend away stay and cancelled due to personal reasons, my cancellation request was within the period, I requested a cancellation on the 21 of December 2018 and got a response that my booking was cancelled and also got an email stating that they have refunded my money back to my credit card. To this day I haven't received my money, from 21 December to 30 December I'm still waiting. Have been sending emails and phone calls, also went to the bank with no success. When contacting the people at the lodge, spoke to Yolandy and she said matter was with their financial manager, and that she will call me, to this day I'm still waiting for my money and still waiting for her call. Why is it so difficult to just draw money from their account and deposit it to my account rather than having to inconvenience me like this. I'm very frustrated and furious at the rate of service I'm receiving at this lodge.