Unauthorized debit orders.

I called mafori looking for help for clearence of debt review, I did not get the help that I needed but conny processed an unauthorized debit order , I called conny for refund she promised that they will close the account and refund me, but she neve did until Nelly intervene and she did help me but I got only one refund of R416 instead of three months refund, from that day I, ve been talki to different people Lerato blocked me, carlfonia, Portia they did not help me than I talked to Judith she told me that hellen must be the one to refund me but nothing I've received yet. I WANT MY MONEY MAFORI