DK
Dlabongo K

1 reviews | Active since Feb 2015

14 Feb 2024, 22:57

*****ulent misrepresentation

On the 16th of January this year I called a NUM Prop agent Lesedi to inquire about the benefits and services they render to NUM members, the next thing I saw was a hard enquiry on my credit report from Mafori Finance. This has caused my credit score to drop, my concern is that I don't have debt issues but this debt administration entity went ahead and reviewed my credit profile. I didn't concern for Mafori to make a hard enquiry on my credit report. This is how people find themselves under debt administration without concerning to it. Why do you lie to get clients ? This is unacceptable, ********* and unacceptable!

0
Replies (2)
Mafori Finance
Mafori Finance's reply26 Mar 2024, 16:04
Official
Dear Khanyiselwa,


We have noted your query. We sincerely apologize for any inconvenience caused and it was our mistake to pull credit profile as we had used an incorrect ID number.

I will further email you proof to confirm that we have communicated with the credit bureau for the removal of the hard inquiry.

if you have any other question, feel free to send me an email: ***

Best regards,

DK
Dlabongo K's update27 Mar 2024, 18:37
Reviewer Update
Dear Mafori

I haven't received an email stating the gross negligence that was made by you. I do not believe this story of getting a wrong ID number.
Nonetheless I am awaiting the email and it wasn't sent to the credit bureau as per your commitment on the above reply.