Treat customers right with honesty

Item: Mafori Finance
Rating: 1
Author: kholiswa T

There we go again... I have been receiving WhatsApp massages that i qualify for a top up loan Good Day, Ms. SILIMENI. You qualify for a Top-Up loan with Mafori Finance. If interested, please send your payslips for July, August & September. Email ( *** ) or WhatsApp here. Since the beginning of August.... I am not even Ms Salimeni..... I played i was told that the Municipality paid only 4 months and i am supposed to 5 months to qualify. I leave it again i got call that i qualify for a top i tell them please make sure that the mucipality has paid.. No they paid 5 month... I call since Monday until now these no feetback.....

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Replies (1)

Mafori Finance's replyOfficial

01 Dec 2025, 10:48

Dear Kholiswa,

Thank you for bringing this matter to our attention. We sincerely apologise for the incorrect messages and the ongoing confusion regarding your loan qualification. Being contacted under the wrong name and receiving mixed information about your eligibility is unacceptable, and we understand how frustrating this must be for you.

We also apologise for the lack of feedback despite your follow-up calls. Your concerns are important, and you deserve clear, accurate and honest communication at all times.

Please contact us directly at *** so we can verify your account, correct your information, and provide you with a clear update regarding your qualification status.

Thank you for your patience, and we appreciate the opportunity to correct this matter.

Kind regards,

The Mafori Finance Team

Mafori Finance's reply01 Dec 2025, 10:48

Official