LN
Luyanda N
1 reviews | Active since Oct 2024
24 Dec 2025, 19:14
Settlement letter
Expecting a call for someone to call me ,to settle my loan and get a letter ,still waiting .poor service. Send banking details asap people.
Helpful (0)
Replies (3)0
Replies (3)
Mafori Finance's replyOfficial
12 Jan 2026, 13:03Dear Luyanda,
Thank you for your message. We apologise for the delay and any inconvenience caused.
Thank you for your message. We apologise for the delay and any inconvenience caused.
Please note that the settlement letter has already been emailed to you. Kindly check your inbox and spam/junk folder.
For faster assistance with settlement requests or related queries in future, please email ***, and our team will assist you promptly.
We appreciate your patience and remain available should you need any further assistance.
Kind regards,
Mafori Finance Team
Mafori Finance's reply12 Jan 2026, 13:03
Official
Dear Luyanda,
Thank you for your message. We apologise for the delay and any inconvenience caused.
Thank you for your message. We apologise for the delay and any inconvenience caused.
Please note that the settlement letter has already been emailed to you. Kindly check your inbox and spam/junk folder.
For faster assistance with settlement requests or related queries in future, please email ***, and our team will assist you promptly.
We appreciate your patience and remain available should you need any further assistance.
Kind regards,
Mafori Finance Team
LN
Luyanda N's updateReviewer Update
06 Feb 2026, 11:21Good day
I have not received a settlement letter on the 12th of Jan 26. I only got it on the 28th of Jan. Only because i have asked it via your whatsapp portal and they asked for my email address than they emailed it . That means you didn't have my email all this time and nothing was sent to me. Now am being charged for penalties and for someone else mistake who didn't advise about the tcs and vs and hence i did not sign any contacts with you guys that stipulate the tcs and cs nor the verbal agreement of my loan .Now i wont pay any penalties because of someone who did not do their work not at my expense .Even the whatsapp agent said they don't know they were only told in december about the penalties. So if your team don't know ,how is the client gonna know. What iam asking you send me the settlement letter and bank details wannabe Finnish to pay and get a letter with no penalties charged and i did pay for my 1st installment,don't know why am being charged a lot now isn't it fair. Please reply asap ,my email address is ***.
I have not received a settlement letter on the 12th of Jan 26. I only got it on the 28th of Jan. Only because i have asked it via your whatsapp portal and they asked for my email address than they emailed it . That means you didn't have my email all this time and nothing was sent to me. Now am being charged for penalties and for someone else mistake who didn't advise about the tcs and vs and hence i did not sign any contacts with you guys that stipulate the tcs and cs nor the verbal agreement of my loan .Now i wont pay any penalties because of someone who did not do their work not at my expense .Even the whatsapp agent said they don't know they were only told in december about the penalties. So if your team don't know ,how is the client gonna know. What iam asking you send me the settlement letter and bank details wannabe Finnish to pay and get a letter with no penalties charged and i did pay for my 1st installment,don't know why am being charged a lot now isn't it fair. Please reply asap ,my email address is ***.
LN
Luyanda N's update06 Feb 2026, 11:21
Reviewer Update
Good day
I have not received a settlement letter on the 12th of Jan 26. I only got it on the 28th of Jan. Only because i have asked it via your whatsapp portal and they asked for my email address than they emailed it . That means you didn't have my email all this time and nothing was sent to me. Now am being charged for penalties and for someone else mistake who didn't advise about the tcs and vs and hence i did not sign any contacts with you guys that stipulate the tcs and cs nor the verbal agreement of my loan .Now i wont pay any penalties because of someone who did not do their work not at my expense .Even the whatsapp agent said they don't know they were only told in december about the penalties. So if your team don't know ,how is the client gonna know. What iam asking you send me the settlement letter and bank details wannabe Finnish to pay and get a letter with no penalties charged and i did pay for my 1st installment,don't know why am being charged a lot now isn't it fair. Please reply asap ,my email address is ***.
I have not received a settlement letter on the 12th of Jan 26. I only got it on the 28th of Jan. Only because i have asked it via your whatsapp portal and they asked for my email address than they emailed it . That means you didn't have my email all this time and nothing was sent to me. Now am being charged for penalties and for someone else mistake who didn't advise about the tcs and vs and hence i did not sign any contacts with you guys that stipulate the tcs and cs nor the verbal agreement of my loan .Now i wont pay any penalties because of someone who did not do their work not at my expense .Even the whatsapp agent said they don't know they were only told in december about the penalties. So if your team don't know ,how is the client gonna know. What iam asking you send me the settlement letter and bank details wannabe Finnish to pay and get a letter with no penalties charged and i did pay for my 1st installment,don't know why am being charged a lot now isn't it fair. Please reply asap ,my email address is ***.
Mafori Finance's replyOfficial
03 Jun 2026, 11:28Good day,
Thank you for bringing this matter to our attention.
We apologize for the frustration and inconvenience you have experienced regarding the settlement letter and the charges app**** to your account.
We have noted your concerns regarding the timing of the settlement letter, the communication of the applicable terms and conditions, and the penalties charged. Your feedback is important to us, and we understand your concerns regarding the information that was provided to you.
Our team will investigate the matter thoroughly, including the communication records and the circumstances surrounding the issuance of the settlement letter. We will also review the penalties app**** to your account and provide you with feedback accordingly.
A consultant will contact you directly to discuss the matter further and assist with the settlement process. Should any additional documentation be required, we will advise you accordingly.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Kind regards,
Mafori Finance
Mafori Finance's reply03 Jun 2026, 11:28
Official
Good day,
Thank you for bringing this matter to our attention.
We apologize for the frustration and inconvenience you have experienced regarding the settlement letter and the charges app**** to your account.
We have noted your concerns regarding the timing of the settlement letter, the communication of the applicable terms and conditions, and the penalties charged. Your feedback is important to us, and we understand your concerns regarding the information that was provided to you.
Our team will investigate the matter thoroughly, including the communication records and the circumstances surrounding the issuance of the settlement letter. We will also review the penalties app**** to your account and provide you with feedback accordingly.
A consultant will contact you directly to discuss the matter further and assist with the settlement process. Should any additional documentation be required, we will advise you accordingly.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Kind regards,
Mafori Finance