Review removal service not rendered

Two years ago I called Mafori to remove the review and made me pay R3200 and after paying the money they just went quiet and when I called I was given the run around till they told me I need to pay R11 000 to the counselor which I refused and went to another company that successfully removed me from review, what I want is for mafori to pay me back my money as they did not do the hope I paid for. I have been calling it's been almost a year of then saying the legal department will call me back. They are very unprofessional and easy to convince you to take up loans but don't want to pay what they owe you. I am really tired of having to call this people with their unprofessional service. They must just pay me my money or use it to pay the loan I have with them. I cannot be used to that point. They did nothing for me as far as the review removal...