1 reviews | Active since May 2022
Refusal to refund over deduction
My long term loan was paid up with mafori finance on the 11 of March, I sent my paid up letters and proof of payments yet the installment went off from my March salary, I enquired with on of their agents and I was told that loan would be paid up upon receiving the payment schedule from my employer, meanwhile I took a new loan with them on 30 March. On the 7th of April i made a follow up with them again and I was told that the refund would be paid in 48 hours, a week went by and i made another follow this is where I was informed that the refund would be used as my first installment. I refuses because that was not the arrangement and I told them this would then mean that they won't deduct for April which they said they will. My problem is that Mafori finance exploits the workers of Mangaung under the pretence of assisting them..
We sincerely apologize for the frustration and inconvenience you experienced regarding the settlement of your previous loan and the subsequent deduction from your March salary.
Following a review of your account, the refund amount was allocated towards the first instalment of your new loan facility that was granted on 30 March. We understand that there may have been a misunderstanding regarding the communication of this process, and we regret any confusion this may have caused.
Please be assured that Mafori Finance does not intend to disadvantage any of its clients. We value transparency and strive to ensure that all account transactions and arrangements are clearly communicated.
Should you require a detailed breakdown of the allocation or wish to discuss the matter further, we encourage you to contact our customer service team so that we can assist you directly and address any remaining concerns.
Thank you for your feedback, as it helps us improve our service and communication.
We sincerely apologize for the frustration and inconvenience you experienced regarding the settlement of your previous loan and the subsequent deduction from your March salary.
Following a review of your account, the refund amount was allocated towards the first instalment of your new loan facility that was granted on 30 March. We understand that there may have been a misunderstanding regarding the communication of this process, and we regret any confusion this may have caused.
Please be assured that Mafori Finance does not intend to disadvantage any of its clients. We value transparency and strive to ensure that all account transactions and arrangements are clearly communicated.
Should you require a detailed breakdown of the allocation or wish to discuss the matter further, we encourage you to contact our customer service team so that we can assist you directly and address any remaining concerns.
Thank you for your feedback, as it helps us improve our service and communication.