POOR CUSTOMER SERVICE

I've requested Mafori to assist me with Debt Review removal to date that has not been effected. At first I was informed that the process usually takes long as its subjected to court processes, I accepted and continued to have faith until such time that I can no longer reach them when attempting to follow up. These people do not answer their phones let alone reply to my emails. Spoke to one of their agents with regards to this (on the 23rd of May) expressing my frustration with not being able to reach both their Legal and Finance divisions, she told me she cannot share their contact details (finance) as it's against company policy however, she promised to request a "call" for me, to date that has not happened . I find that absurd and disturbing because we approach them as clients who are in need of their expertise.