NM
Nomkhuseli M
1 reviews | Active since Sept 2025
28 Jun 2026, 17:59
Matter Escalated due to Unauthorized Deduction
I had an agreement with Mr Pakie and my HR to switch from Payroll to debit order but mafori has been difficult and refusing to revome my name on the list even after i revoked my permission... Please note matter has been escalated to NCR and further action to be escalated to Department of Labour if it continues like this... The only interest you have it's the agreement you have with my employer than your customer...
Helpful (0)
Replies (1)0
Replies (1)
Mafori Finance's replyOfficial
14 Sept 2026, 12:59Dear Client,
Thank you for bringing your concerns to our attention. We acknowledge your complaint regarding the request to change your repayment method from payroll deduction to debit order.We apologise for the frustration caused by the delays and communication surrounding your request.
We understand that you had previously discussed the proposed change with Mr Pakie and your HR department, and we will review the matter with the relevant internal teams to establish what has caused the delay in implementing the agreed arrangement.We also acknowledge that you have escalated the matter to the NCR.
Mafori Finance will cooperate with any formal process and provide the necessary information should it be required.In the meantime, we will urgently review your account, the repayment arrangement and the correspondence relating to your request, and the relevant team will communicate directly with you regarding the outcome and next steps.We value our clients and regret that your experience has left you feeling that your concerns were not being given the necessary attention.
Kind regards,
Mafori Finance
Mafori Finance
Mafori Finance's reply14 Sept 2026, 12:59
Official
Dear Client,
Thank you for bringing your concerns to our attention. We acknowledge your complaint regarding the request to change your repayment method from payroll deduction to debit order.We apologise for the frustration caused by the delays and communication surrounding your request.
We understand that you had previously discussed the proposed change with Mr Pakie and your HR department, and we will review the matter with the relevant internal teams to establish what has caused the delay in implementing the agreed arrangement.We also acknowledge that you have escalated the matter to the NCR.
Mafori Finance will cooperate with any formal process and provide the necessary information should it be required.In the meantime, we will urgently review your account, the repayment arrangement and the correspondence relating to your request, and the relevant team will communicate directly with you regarding the outcome and next steps.We value our clients and regret that your experience has left you feeling that your concerns were not being given the necessary attention.
Kind regards,
Mafori Finance
Mafori Finance