LN
Luyanda N
1 reviews | Active since Oct 2024
06 Feb 2026, 09:50
Loan penalties
Bad company ,don't ever think getting help by them ,they don't make you aware of the tcs and vs of the loan you taking,very unprofessional
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Replies (2)LN
Luyanda N's updateReviewer Update
06 Feb 2026, 10:00They charged me an extra R1200 for penalties and they initially did not made me aware as a client that there will be penalties involved should i failed to make a payment. I did not sign any contract with them ,and they did not tell me their tcs and vs ,only now when i want to settle my loan they yelling me about the penalties. They have been quiet ever since .They did not call me or send me an email. And i did pay them the first installment of R1100 ,my loan amount was R5500. I spoke to the agent on whatsapo why am being charged for penalties the agent stated that they don't know she i told them no one advised me about the penalties and i did not sign any contracts even iver the voice recordings.The agent said they don't know why am paying they were also told in december about the penalties. So now am being charged for someone else mistakes who failed to do their job by letting me know the tcs and cs.Please help for not paying the tcs and cs.
LN
Luyanda N's update06 Feb 2026, 10:00
Reviewer Update
They charged me an extra R1200 for penalties and they initially did not made me aware as a client that there will be penalties involved should i failed to make a payment. I did not sign any contract with them ,and they did not tell me their tcs and vs ,only now when i want to settle my loan they yelling me about the penalties. They have been quiet ever since .They did not call me or send me an email. And i did pay them the first installment of R1100 ,my loan amount was R5500. I spoke to the agent on whatsapo why am being charged for penalties the agent stated that they don't know she i told them no one advised me about the penalties and i did not sign any contracts even iver the voice recordings.The agent said they don't know why am paying they were also told in december about the penalties. So now am being charged for someone else mistakes who failed to do their job by letting me know the tcs and cs.Please help for not paying the tcs and cs.
Mafori Finance's replyOfficial
03 Jun 2026, 11:31Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Mafori Finance takes transparency and responsible lending seriously. We strive to ensure that all loan terms, conditions, and costs are communicated to clients during the application and approval process.We understand your concerns regarding the penalties and the information provided to you. We would appreciate the opportunity to review your specific case and address any misunderstandings or concerns you may have.
Kindly contact our customer service team with your account details so that we can investigate the matter and provide you with a detailed response. We are committed to resolving client concerns fairly and professionally.
Thank you for bringing this matter to our attention.
Mafori Finance takes transparency and responsible lending seriously. We strive to ensure that all loan terms, conditions, and costs are communicated to clients during the application and approval process.We understand your concerns regarding the penalties and the information provided to you. We would appreciate the opportunity to review your specific case and address any misunderstandings or concerns you may have.
Kindly contact our customer service team with your account details so that we can investigate the matter and provide you with a detailed response. We are committed to resolving client concerns fairly and professionally.
Thank you for bringing this matter to our attention.
Mafori Finance's reply03 Jun 2026, 11:31
Official
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Mafori Finance takes transparency and responsible lending seriously. We strive to ensure that all loan terms, conditions, and costs are communicated to clients during the application and approval process.We understand your concerns regarding the penalties and the information provided to you. We would appreciate the opportunity to review your specific case and address any misunderstandings or concerns you may have.
Kindly contact our customer service team with your account details so that we can investigate the matter and provide you with a detailed response. We are committed to resolving client concerns fairly and professionally.
Thank you for bringing this matter to our attention.
Mafori Finance takes transparency and responsible lending seriously. We strive to ensure that all loan terms, conditions, and costs are communicated to clients during the application and approval process.We understand your concerns regarding the penalties and the information provided to you. We would appreciate the opportunity to review your specific case and address any misunderstandings or concerns you may have.
Kindly contact our customer service team with your account details so that we can investigate the matter and provide you with a detailed response. We are committed to resolving client concerns fairly and professionally.
Thank you for bringing this matter to our attention.