i have never received such bad customer service.

Zenzele Mzimela - *** *** My contact number is ***.

I am writing to express my profound disappointment and concern regarding the customer service I received on January 21, 2024. I have consistently made payments and maintained a balance of R42,778.00. However, on October 9, 2024, a loan was taken out in my name without my knowledge, severely affecting my credit score, which has dropped from 602 to 588.

It has come to my attention that Vital Credit, apparently a part of Mafori, opened another loan under my name with a different instalment of R3,728.00 and a loan amount of R55,921.00. I was not notified, nor did I receive any contracts. I seek immediate clarity on who approved and signed for this loan. Both loans are now reflected on my credit bureau, and I have not received assistance from either Mafori or Vital Credit. Furthermore, a representative from Vital Credit, Charlotte, was rude and unhelpful. This matter requires urgent investigation. I need to understand how a credit provider can change an installment and disburse a loan without confirming with or informing me, as a client. Additionally, I need to know how you will rectify my credit score, as this is now affecting me adversely.

Triple advance has removed the loan on loan number 58342 – 254806 which is the loan I had signed up for but my problem is with the new loan of R55921.00 under loan number 132360 – 104370 which is a loan I did not sign for nor have a idea whats it for , I find it very ********* for Vital credit and Mafori to share my information and further more put me In a situation where I am now in a predicament where my credit score has been affected, I have attached the contract of the loan from Mafori/ triple advance and I have also attached the screen shot of my credit bureau and also attached my pay slip confirming that all this does not make sense.

Please treat this matter as urgent and provide all the necessary paperwork immediately, as I intend to escalate this issue to the ombudsman if unresolved.

I have recordings of calls i made to Vital credit and spoke to Mr Badenhorst who is the owne of the company who was very rude and disrespectful to me as a client and did not take any accountability for this issue that was caused by his company, i am lost for words and i have proof of the email corresponce and a call recording of me asking all relavent questions which was ignored .