LB
Lulu B
1 reviews | Active since Oct 2022
16 May 2024, 09:16
Bad service, not being helpful at all
Joint from George in witbank branch , on march to remove debt review flag on my name, and explain to him what happened, and said they can help me remove it in 4 to 8 weeks the after joining, they deducted last month April 2024 first installment 1.2, But nothing is happening this people they blueticking me without wanting to update me what is the way forward, me secrificing to be out of debt but they causing me to worse in debt, George is rude, he was busy calling me to at least pay first installment, now I did I'm calling him to check the process his rude, bad service my numbers are *** I'm even thinking of finding better finance advisor before they eat my money for nothing, called even their office they ignore the phone
Helpful (0)
Replies (4)0
Replies (4)
Mafori Finance's replyOfficial
04 Jun 2024, 14:45Hi LuLu,
Sorry for the inconvenience caused,
I spoke to the legal department; our mistake was not communicating with you in regard to the outstanding R400 that kept your file on hold.
As discussed, the R400 will be paid on your behalf, and all will be processed.
I spoke to Witbank Branch acting Manager and he will have a discussion with George in terms of client service.
once again, We apologies.
For any other queries or challenges feel free to send an me an email: ***
Sorry for the inconvenience caused,
I spoke to the legal department; our mistake was not communicating with you in regard to the outstanding R400 that kept your file on hold.
As discussed, the R400 will be paid on your behalf, and all will be processed.
I spoke to Witbank Branch acting Manager and he will have a discussion with George in terms of client service.
once again, We apologies.
For any other queries or challenges feel free to send an me an email: ***
Mafori Finance's reply04 Jun 2024, 14:45
Official
Hi LuLu,
Sorry for the inconvenience caused,
I spoke to the legal department; our mistake was not communicating with you in regard to the outstanding R400 that kept your file on hold.
As discussed, the R400 will be paid on your behalf, and all will be processed.
I spoke to Witbank Branch acting Manager and he will have a discussion with George in terms of client service.
once again, We apologies.
For any other queries or challenges feel free to send an me an email: ***
Sorry for the inconvenience caused,
I spoke to the legal department; our mistake was not communicating with you in regard to the outstanding R400 that kept your file on hold.
As discussed, the R400 will be paid on your behalf, and all will be processed.
I spoke to Witbank Branch acting Manager and he will have a discussion with George in terms of client service.
once again, We apologies.
For any other queries or challenges feel free to send an me an email: ***
LB
Lulu B's updateReviewer Update
07 Jun 2024, 17:27Okay noted I will appreciate to get feedback as soon as it progressed so that I know what I am pay for since Agreement was it takes 4 to 8 weeks to remove the flag as already I am on my second instalment please I need proof to see it processed or feedback
Thank you
Thank you
LB
Lulu B's update07 Jun 2024, 17:27
Reviewer Update
Okay noted I will appreciate to get feedback as soon as it progressed so that I know what I am pay for since Agreement was it takes 4 to 8 weeks to remove the flag as already I am on my second instalment please I need proof to see it processed or feedback
Thank you
Thank you
Mafori Finance's replyOfficial
12 Jun 2024, 10:48Hi Lulu,
I hope you are well
I believe proof of payment and confirmation was sent to you via WhatsApp by Portia in regard to the update of your file in and how far your process is.
Please sent me an email: *** if you need any other assistance.
I hope you are well
I believe proof of payment and confirmation was sent to you via WhatsApp by Portia in regard to the update of your file in and how far your process is.
Please sent me an email: *** if you need any other assistance.
Mafori Finance's reply12 Jun 2024, 10:48
Official
Hi Lulu,
I hope you are well
I believe proof of payment and confirmation was sent to you via WhatsApp by Portia in regard to the update of your file in and how far your process is.
Please sent me an email: *** if you need any other assistance.
I hope you are well
I believe proof of payment and confirmation was sent to you via WhatsApp by Portia in regard to the update of your file in and how far your process is.
Please sent me an email: *** if you need any other assistance.
LB
Lulu B's updateReviewer Update
25 Jun 2024, 21:04Dissatisfaction on the treatment i receive.I joined the Mafori in April 2024, to remove the debt review flag on my name, and I get no update, they keep quiet, and if you do not call you won't know what is happening, Had to finally call in May , I still have to continue calling, and no update I get whatsoever, and nothing is happening, sending WhatsApp and getting blue ticked. I am just here not knowing what might be the delay, or hold up. me without wanting to update me on the way forward, me sacrificing my last money to be out of debt, and now this is happening, I'm even thinking of finding people who can assist me because this 4-week thing with Mafori Finance is not working. I enquired again today leaving a message with about 3 people, and they all say they sending messages to offices, whereby they don't even answer phone calls.
Yhoo, this is frustrating really. All I want is for them to give help on their promise or give me the money back if there is no assistance. 3th installment now I'm even thinking of twitching bank now I imagine I must be the one who always askiiing when I'm Ii getting help at the same time they don't mist payment!!!!
Capitec: Debit Order -R1245.84 times 3 from SAVINGS ACCOUNT; Ref NPMAFORI CPRAS***5DE625DECK 182; Avail R; 24-Jun. Info: WhatsApp ***
Yhoo, this is frustrating really. All I want is for them to give help on their promise or give me the money back if there is no assistance. 3th installment now I'm even thinking of twitching bank now I imagine I must be the one who always askiiing when I'm Ii getting help at the same time they don't mist payment!!!!
Capitec: Debit Order -R1245.84 times 3 from SAVINGS ACCOUNT; Ref NPMAFORI CPRAS***5DE625DECK 182; Avail R; 24-Jun. Info: WhatsApp ***
LB
Lulu B's update25 Jun 2024, 21:04
Reviewer Update
Dissatisfaction on the treatment i receive.I joined the Mafori in April 2024, to remove the debt review flag on my name, and I get no update, they keep quiet, and if you do not call you won't know what is happening, Had to finally call in May , I still have to continue calling, and no update I get whatsoever, and nothing is happening, sending WhatsApp and getting blue ticked. I am just here not knowing what might be the delay, or hold up. me without wanting to update me on the way forward, me sacrificing my last money to be out of debt, and now this is happening, I'm even thinking of finding people who can assist me because this 4-week thing with Mafori Finance is not working. I enquired again today leaving a message with about 3 people, and they all say they sending messages to offices, whereby they don't even answer phone calls.
Yhoo, this is frustrating really. All I want is for them to give help on their promise or give me the money back if there is no assistance. 3th installment now I'm even thinking of twitching bank now I imagine I must be the one who always askiiing when I'm Ii getting help at the same time they don't mist payment!!!!
Capitec: Debit Order -R1245.84 times 3 from SAVINGS ACCOUNT; Ref NPMAFORI CPRAS***5DE625DECK 182; Avail R; 24-Jun. Info: WhatsApp ***
Yhoo, this is frustrating really. All I want is for them to give help on their promise or give me the money back if there is no assistance. 3th installment now I'm even thinking of twitching bank now I imagine I must be the one who always askiiing when I'm Ii getting help at the same time they don't mist payment!!!!
Capitec: Debit Order -R1245.84 times 3 from SAVINGS ACCOUNT; Ref NPMAFORI CPRAS***5DE625DECK 182; Avail R; 24-Jun. Info: WhatsApp ***