Horrific Treatment of Travellers

After a terrible experience with this security company and a specific guard at Oliver Tambo on Monday 9th November, my sister and I sent an email on the 11th November to *** To date they have not acknowledged the contents of the email nor even its receipt. A stony silence prevails. How does such lack of care and professional etiquette enable a business to survive? Who is accountable? I will continue to escalate this to the highest level.